Returns Policy

Effective Date: 04 August 2026 

RETURNS POLICY 

This Returns Policy forms part of, and should be read alongside, our Website Terms and Conditions. We may update this policy at any time. Please check your order and items on receipt, and always before use. If you notice any errors or issues, let us know straight away so we can investigate. Nothing in this Returns Policy affects your statutory rights. 

 

NO REFUNDS ON SALE ITEMS 

Sale and discounted items are final, unless the item is proven to be damaged or faulty. 

 

DAMAGED OR FAULTY PRODUCTS 

We take care packing every order, so it arrives in one piece. If something arrives damaged or faulty, please let us know within 14 days of receiving it. 

We'll arrange for the item to be returned to us, and you can choose whether we: 

  1. send a replacement, or 

  1. issue a refund. 

See below for how to arrange a return. 

 

HOW TO RETURN A PRODUCT 

To return a wrong, faulty, or damaged item: 

  1. Contact us via our contact page to let us know the issue and that you'd like to arrange a return. We'll confirm the best address to send it to. 

  1. Pack and seal the item in its original shipping packaging and post it back to us. 

  1. We'll process your refund or replacement depending on the option you chose. Please allow up to 14 days for a refund; replacement timeframes depend on stock availability. 

  1. We recommend returning items via Registered Post. Jai's Drop isn't responsible for parcels lost or damaged in transit if a different method is used. 

 

DO YOU REFUND RETURN POSTAGE? 

Yes — where the return is required due to our error, such as: 

  1. the item arriving damaged or faulty, or 

  1. us sending the wrong item.